Select Language

English 日本語 简体中文 繁體中文

© 2020 - 2026 ShenDesk

Journal

Blog

Reflections on building the product: A journey of blending code, craft, and the human side of customer service.

All Posts Industry Insights Best Practices Comparisons Product Updates Behind the Scenes
Article Thumbnail
Behind the Scenes
6/21/2026

An Open Invitation to Try the Customer Support Chat System I’ve Been Building for 5 Years

If your business happens to need a reliable, high-performance live chat system, I cordially invite you to give ShenDesk a try. It won't let you down.

Read Article
Article Thumbnail
Behind the Scenes
4/20/2026

RAG vs. Lucene: Architecting AI Knowledge Bases for On-Premises Customer Support Systems

In this post, I will walk you through the architectural selection and thinking process behind the "Knowledge Base"—the core feature of ShenDesk's AI Intelligent Customer Service—and how I brought it to life.

Read Article
Article Thumbnail
Behind the Scenes
3/1/2026

Building a Real-Time Customer Support System - Prologue Architecture, Constraints, and Engineering Decisions

What appears to be a simple interface is, in reality, a layered engineering system that must balance performance, tenant isolation, reliability, and long-term maintainability. The UI may be minimal, but the architecture behind it is anything but simple.

Read Article
1
System Operational • Global Access

Join the Pioneers
Redefine Service Excellence

Join 500+ global industry leaders. Whether you’re scaling fast on our cloud or deploying securely on your own infrastructure, we’ve got you covered.

Sign In / Sign Up
Self-Hosted